FAQs
Frequent Questions
Welcome to our section of questions and doubts before embarking on your trip to Peru and especially to our city of Cusco. To reserve our services, read the instructions for our available means of payment.
Booking Terms and Conditions
The terms and conditions are according to our experience, we have to agree both parties having flexibility and understanding with our users in this way allow the best enjoyment of our services. Vilca Expeditions reserves the right to modify the service for the well-being of the tourist, those that are within our control. Those lost flights due to strikes, civil disturbances, meteorological disasters, fires, diseases Expediciones Vilca is not responsible and reserves the right to change your itinerary in the extreme case cancel your trip.
Force majeure: in case of problems with your flight tickets, trains, income that for reasons of protests changed the prices, you will be charged the excess. This case very rarely has happened.
Risks: all tourism, whether adventure or ecological tourism has its risks, by taking these tours you fully assume the aforementioned risk. Of course, the company will do everything possible to prevent this from happening or provide facilities.
About the Reserve
Any reservation requested will be by writing or e-mail to our reservation center which will be answered by the same means. Indicating the status and the payment deadline date before the trip, to the following email: info@tourmanuperu.com
Any confirmation, modification must have the OK of the reservations department in writing, otherwise it is not considered valid.
We will request the Rooming List or the reconfirmation of the group(s) 45 days before their arrival.
All confirmation and reconfirmation and cancellation must have a response from the reservations area, otherwise it will have no value. Reservations must be made to the following email: info@tourmanuperu.com
About Deposit
Deposits must be only 100 dollars per person for the Manu tour, for other tours 40% of the total amount that must be made through means of payment. And the final payment is made before the trip.
NO SHOW:
Passengers who do not show up for the tour for any reason by the indicated date will be charged 100% of the fare. Like the passenger who cancels or annuls the tour 3 days before.
If the passenger is reconfirmed and decides not to participate in the trip 60 days before the scheduled date, there will be a penalty of 70% of the total amount deposited.
If the cancellation is more than 30 days penalty of 100% of the reservation deposit.
If the cancellation is less than 30 days and the passenger has already paid the total amount of his tour, there will be a refund of 20% of the total amount and 80% retained for administrative expenses.
PREPAID:
The prepayments of our Reservations Department requested, must be made within the period indicated in the mail, groups 30 days before, fits 10 days before and last-minute passengers coordinate with the reservations department on space availability.
Travel Recommendations
The passenger who travels to Peru who has travel insurance for any contingency that could happen. case of accidental risks, medical, air rescue, etc.
PeruVilca will always be happy to help provide the required documentation for your respective insurance bill.
Be careful that the agencies that are on the internet!
Must be registered with SUNAT and DIRCETUR and must have their operating license as an operating agency. when you make the payment via the web to the company’s account and not to third parties. Request your proof of payment, ticket or invoice.
Is it safe to travel through Peru?
Of course you do, but you should be careful in big cities not to go far away from the city center like in any other country.
Always present a copy of your passport and keep your valuables inside the hotel.
Do not change money on the street, always at the bank or exchange house.
It is advisable to use taxi companies.
Weather in Peru
The climate in Peru has varied climates due to geographical diversity. The country has a coastal zone, an Andean zone and a jungle zone, each zone has its characteristic climate such as sun, heat, rain and cold.
In Cusco the temperature is marked in two defined seasons, cold and rain. In the months of April to November it is hot during the day and intensely cold at night and early morning. The average temperature in the capital is 12 °C, the maximum being 18 °C and the minimum around 4 °C more or less.
From December to March is the rainy season. Cusco is at 3360 meters above sea level. taking as reference the Plaza de Armas of Cusco. It is worth noting that the Cusco region also has part of the jungle.
Why should I travel with PeruVilca?
PeruVilca is a stable company that offers an unforgettable experience since 1993, working with social and environmental responsibility.
Pay the Peruvian state to conserve nature in the National System of Protected Natural Areas. All the guides and drivers are very professional, knowledgeable about the jungle that guarantee 100% your safety because they studied in the Peruvian jungle and specialized in Cusco.
The company’s teams guarantee 100% YOUR SAFETY AND COMFORT.
The prices are reasonable quality and price. -Your trip is 100% guaranteed. If you travel with us you will be helping to protect the environment and therefore the economic sustainability of the native communities mentioned above.
What documents do I need?
If you are a student, take your student card with you, as it will have some benefits.
For more information visit the country’s Peruvian consulate.
Passport.
TripAdvisor
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Un tour completo de la reserva nacional del Manu. Y con nuestro guía Edson, fue más que una visita, también compartió su cultura y me encantó mucho.
August 6, 2022Genial experiencia en el Manu. Pide a la agencia que te expliquen bien las condiciones de alojamiento, comida, etc.
Nuestro guía, Edison, muy bueno y cariñoso. Buen guía del... read more Amazonas.
July 31, 2022Mágico - Increíble experiencia, comida soñada y , hospedaje que te hacen ser parte de la selva. Essau un gigante para ver los animales y una persona muy servicial y con mucho... read more conocimiento.
May 19, 2022 -
Una experiencia increíble - Maravillosa experiencia en un entorno natural y hermoso. Esaú nuestro guía siempre respondiendo nuestras consultas y explicándonos todo acerca de las plantas y animales del lugar. Todo realmente inolvidable... read more
March 29, 2022Yes and No - We booked a 4 days trip in the Cultural zone of Manu. We had a sales pitch that explained us what we would see during the trip. We were informed... read more that we would be 12 people on the bus.
This was not the case as there were a group of 13 in a tiny bus. The low price paid had consequences.
It was impossible to listen to one guide that walks in front of the line during wildlife watching.
More than half of the group did not see any wildlife or hear the guide explanations.
The food and the accommodations was average. As more people were on the trip than were planned, some people were forced into worse accommodation than others.
The logistics and staff were really nice. During the 4 days we did a lot and the “Amazon” is still worthy to see.
January 1, 1970 -
Viaje maravilloso naturaleza en estado puro un guía excelente con gran conocimiento de la naturaleza
March 18, 2022Muy satisfactorio, una experiencia única - Fue una magnífica experiencia, la pase muy bonito durante el viaje, excelentes acomodaciones y buen guia.
Mi recomendación es siempre llevar linterna y poncho impermeable, yo simplemente estuve usando la... read more linterna de mi celular y no es suficiente.
January 1, 1970